Refund Policy
Last Updated: October 2025
At BOA Trading LLC, we value transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds, returns, or replacements may be granted.
By purchasing from www.boatradingllc.us, you agree to the terms outlined below.
1. General Policy
Due to the nature of our business, all sales are generally final unless otherwise stated in writing prior to purchase.
Refunds, returns, or replacements are granted only under specific circumstances outlined in this policy and at the sole discretion of BOA Trading LLC.
2. Eligible Refund Situations
A refund or replacement may be considered if:
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The wrong product was shipped due to our error
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The product arrived damaged and the damage is reported within the required timeframe
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The product is defective upon arrival and verified by our team
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An order was canceled by BOA Trading LLC before shipment
Supporting evidence (photos, videos, documentation) will be required for all claims.
3. Non-Refundable Items
Refunds will not be issued for:
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Change of mind or buyer’s remorse
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Incorrect orders placed by the customer
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Products damaged after delivery
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Custom, special-order, wholesale, or bulk purchases
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Clearance, discounted, or promotional items (unless defective)
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Shipping, handling, customs duties, or taxes
4. Reporting Damage or Issues
All damage or defect claims must be reported within:
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48 hours of delivery for physical damage
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72 hours of delivery for functional or performance issues
Claims submitted after this period may not be accepted.
5. Return Authorization
Returns are not accepted without prior written approval.
Before returning any product, customers must contact us at sales@boatradingllc.us to request a Return Authorization (RA).
Unauthorized returns will not be accepted or refunded.
6. Return Shipping
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Approved returns must be shipped using a trackable service
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Return shipping costs are the responsibility of the customer unless the error was ours
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Products must be returned in original condition and packaging
BOA Trading LLC is not responsible for lost or damaged return shipments.
7. Refund Processing
If a refund is approved:
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Refunds will be issued using the original payment method
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Processing time is typically 7–14 business days after inspection
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Bank or payment provider processing times may vary
Partial refunds may apply if the product shows signs of use or missing components.
8. Order Cancellations
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Orders may be canceled before shipment subject to approval
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Once an order has been shipped, it cannot be canceled
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Administrative or restocking fees may apply where applicable
9. International Orders
For international transactions:
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All customs duties, taxes, and import fees are non-refundable
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Delays or rejections by customs authorities do not qualify for refunds
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Customers are responsible for compliance with local import regulations
10. Contact Information
For refund or return inquiries, please contact:
BOA Trading LLC
📍 20505 S Dixie Hwy, Cutler Bay, FL 33189, USA
📧 sales@boatradingllc.us
☎️ +1 (352) 633-4013
